The Corona Virus COVID-19 pandemic has undoubtedly shook global village. World leaders are making efforts to navigate and mitigate as much as possible, the effects of the virus outbreak. While that work is underway, as business and certainly as ITHUBA, the National Lottery Operator; we are very much aware that COVID-19 virus is a fast-moving concern with global economic and socio-political ramifications. The impact of the outbreak has had devastating effects on the global economy, communities and the most vulnerable in society.

We are very concerned about these sectors of the economy and their exposure to COVID-19, especially now as situation seems to worsen in South Africa and globally.

PROTECTING OUR EMPLOYEES

With regards to our employees and in the interest of their safety and well-being, ITHUBA has followed the precautionary hygiene guidelines as determined by the World Health Organisation, National Government including the Department of Health as well as other globally recognized health fraternities.

Pursuant to the calls for social distancing by President Cyril Ramaphosa, we have:

• Placed a travel ban on all international and domestic travel for our employees;
• Implemented a remote work-from-home policy for all employees where possible; and
• Equipped all ITHUBA offices with hand sanitizers

BUSINESS CONTINUITY

While we are mindful of the potential impact of COVID-19 on our business, particularly the supply chain, we continue to monitor developments and are creating contingency plans to mitigate the impact. Having assessed the impact on our supply chain, and assuming current conditions do not worsen, we do not currently anticipate a material impact on our operations. We are continually monitoring the situation and managing the impact on key critical projects. Our risk management team which consider employees, financial stress testing, supply chain, sales and regulatory compliance meets regularly to decisively and timeously make decisions in the context of COVID-19 to ensure business continuity and to manage the short, medium and long-term commercial impact on the business.

Keeping with the theme of social distancing, we have limited interactions as much as possible with the our suppliers to virtual meetings and continue to observe precautionary measures such as sanitizing for face-to-face interactions.

PRIORITISING OUR PLAYERS

It is important for our players to note that we remain committed to continue providing them with the lottery products that they have become accustomed to, with no disruptions to the schedule. The aforementioned precautionary measures, especially as it pertains to social distancing will be implemented to safeguard the wellbeing of staff, players and partners. For now, the National Lottery will continue to meet the needs of our players and retailers; ensuring that business operations remain stable.

We are fortunate that our products are available on online and digital platforms, such as on the SA National Lottery mobile APP and on the National Lottery website. Our channel partners namely Absa, FNB, Standard Bank and Nedbank also offer players the convenience of playing anywhere, anytime – 24/7.  While the platforms offer convenience, now more than ever we urge players to use these digital and online platforms and play their part to stop the spread of the virus.

We are however mindful that we still serve lottery playing communities who are still not included in the digital economy. Their safety from transmission is also a priority, which is the reason we have installed fixed and mobile hand sanitizers for their safety and well-being when visiting our offices.

Winners and players alike are encouraged to contact our call centre for any enquiries on 0800 484 822, Monday – Saturday from 06:00 – 23:00 and Sunday 06:00 – 21:00

RETAILERS

Some retailer operational hours may have changed. As retailers are paramount to the operations of the National Lottery, our Sales and Field staff have been deployed and will ensure that all retailers are well equipped to assist players. Our Retailer Helpline remains operational and retailers can direct queries to our Call Centre on 0860 456 886, Monday – Saturday from 06:00 – 23:00 and Sunday 6:00 – 21:00

UBUNTU

This is not the time to panic. We are a nation that has shown tremendous courage and resilience. Together we can overcome this pandemic, only if we stand together, get informed and do the right thing.  Let us live out Ubuntu. Let’s protect ourselves, our loved ones and our communities.